Better product design
My UX Architecture Framework
Companies at scale require a complete UX infrastructure: from Strategy through to Operations. The UX Architect is a complete UX professional who can plan and install a full UX infrastructure in your enterprise.
Components of UX architecture
My framework contains of two main components of UX Architecture — which I see as something akin to a blueprint for UX infrastructure:
Strategy +
Operations.
Strategy is the Why, What and When— and Operations is the How and Who.
UX Strategy
UX Strategy is the why, what and when of your UX infrastructure plan. It covers:
Alignment with business strategy,
Installation of a research infrastructure,
Application of UX methods for value innovation,
Seamless UX journeys.
Vision
Goals & Plans
I combine Lean and System thinking approach, and leverage four key industry-standard methodologies together for a more complete UX architecture, with the ultimate goal of improving organisational UX maturity and quality: (1) UX Strategy (O’Reilly); (2) UX Strategy: Definitions & Concepts (N/N Group); (3) The Double Diamond Design Process (Design Council.org.uk); and, (4) Product Led Growth concepts. See my product design and UX library for more items.
Take a look at my recent post about measuring UX Maturity.
Additionally I am currently developing my AI Maturity Framework. This will be an additional structure upon which to discover, define and measure AI best practices in product design orgs.
UX Operations
UX operations, sometimes called Design Operations, is the people, process and tooling infrastructure required to achieve the UX Strategic vision.
People, processes & practice,
Tooling & standards
My bible for people operations is enshrined in Org Design for Design Orgs (O’Reilly)
Read more detail about my Design Process